Shipping Policy
The Vault Collectibles – Shipping Policy
Dear Valued Customer,
Thank you for shopping with The Vault Collectibles. We are committed to providing a smooth, secure, and transparent shopping experience for collectors and hobbyists worldwide.
Whether you're shopping for trading cards, collectibles, or other specialty items, your satisfaction is our priority.
Please review our official Shipping Policy before placing your order:
Shipping Methods & Processing Time
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All orders are processed within 1–3 business days after payment is received.
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We offer domestic and international shipping.
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Delivery times vary based on your location and the shipping method selected at checkout.
Shipping Rates & Insurance
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We offer flat rate shipping on all orders, calculated based on your region and service level.
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Every shipment includes $100 insurance coverage at no additional cost.
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If you would like to insure your order for a higher amount, please contact us for a custom quote before placing your order.
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Free or discounted shipping promotions may be offered periodically and will be clearly communicated at the time of purchase.
Duties, Taxes & Import Fees (International Orders)
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The Vault Collectibles is not responsible for any customs duties, taxes, or import fees incurred upon delivery.
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These charges are the sole responsibility of the recipient and are not included in the product or shipping costs.
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We strongly recommend checking with your local customs office to understand any potential fees before placing an order.
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If a package is refused or destroyed due to non-payment of import fees, no refund will be issued.
Order Tracking
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A tracking number will be provided via email once your order has shipped.
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Please allow up to 24 hours for tracking information to update after shipping confirmation.
Lost or Damaged Packages
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All orders are securely packaged to ensure safe delivery.
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If your order arrives damaged, please contact us immediately with clear photos of the packaging and contents.
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We are not responsible for lost or stolen packages once marked as "Delivered" by the shipping carrier.
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For high-value or sensitive shipments, we recommend contacting us about additional insurance coverage prior to placing your order.
Contact Us
If you have any questions regarding shipping, insurance options, international orders, or your existing order, please don’t hesitate to reach out to us at:
📧 thevaultcollectible@gmail.com
📞 (416) 717 0339
Thank you for your support and happy collecting!
Sincerely,
The Vault Collectibles Team